Wallet troubleshooting

Start by identifying whether the problem is wallet unlock, identity availability, registration, state, or app policy.

Wallet locked

Unlock with the local password. If the password is lost, restore from the recovery phrase if available.

Missing identity

Check account index, scheme filter, and derivation settings. The app may be asking for an identity that exists in another wallet or account index.

Cannot pay fees

Falcon and Winternitz identities cannot pay Solana fees. Select or create an Ed25519 identity with devnet SOL.

Falcon not registered

Register the Falcon public key before using it as a multisig member. A local Falcon key is not enough for on-chain verification.

Winternitz state mismatch

Refresh on-chain state before signing. If the wallet thinks a different position is next, stop and investigate.

App says not eligible

The selected identity may not be a member, may lack permission, or may not satisfy the required signer scheme.